Customer Charter Print

Money Depot is a network of professional Franchise consultants, who operate a Money Depot outlet in your local area, offering a wide variety of home loans, business finance and personal finance products and services.

Money Depot is a member of

  • MIAA (Mortgage Industry Association of Australia)
  • FBAA (Finance Brokers Association of Australia)  and
  • Credit Ombudsman Service Limited
  1. We understand your privacy and security. We will not give your personal information to any other organisations for their marketing purposes.
  2. We will treat your personal information in the strictest confidence and discussing details of your loan only with you or your authorised representative.
  3. We will deal with you with honesty and integrity, and in a professional manner at all times.
  4. We are committed to helping you determine which loan suits your requirements. We will provide you with a range of loans which are relevant to your needs.
  5. We will disclose to you the commission we receive from all lenders.
  6. We will contact you within 12 hours of you calling us or contacting us on our website.
  7. We will submit your loan application with the relevant lender within 24 hrs of completing the loan application.
  8. We will keep you informed of the progress of your loan application by phone, and/or mail.  We will contact you:
    - When you have received conditional approval from the lender
    - When valuations are to be booked
    - When final approval has been given
    - When settlement of your loan has occurred
  9. We cannot give you financial or legal advice, but if you require advice in this area, we can provide qualified people to assist you.
  10. We confirm we are members of the MIAA (Mortgage Industry Association of Australia), and FBAA (Finance Brokers Association of Australia) and abide by these organisations code of practice. 

We are members of the Credit Ombudsman Service Limited, contact 1300 78 08 08 or www.creditombudsman.com.au

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